Who We Are
Epcom Hosting Services owns the website at https://www.epcomhostingservices.com and provides web hosting, domain management, and related technology infrastructure services. This privacy policy describes how we collect, use, and protect personal data in connection with those services.
Comments and Customer Communications
When customers or visitors leave comments, open support tickets, or otherwise communicate with us through our site, we collect the information provided in those forms as well as technical data such as the sender’s IP address and browser user-agent string. We use this data to authenticate requests, troubleshoot issues, prevent abuse, and protect our network.
If you supply an email address, we may generate an anonymized hash of that address to display an avatar next to public comments or support forum posts via services such as Gravatar. Any profile image associated with your account may be visible to others where your comments or posts appear.
Media
If you upload images or other media to our hosting service, do not include embedded location data (EXIF GPS) or other sensitive metadata unless you intend it to be public. Other users and visitors may download files and extract embedded metadata. We recommend removing metadata before uploading; we are not responsible for any disclosure of information contained in files you upload.
Cookies
We use cookies to improve and secure your experience with our hosting services. When you access your hosting control panel or submit support requests, you may be offered the option to save your name, email address, and contact details in a cookie to simplify future interactions. These convenience cookies typically persist for up to one year.
When you visit the login page for your hosting account, we set a temporary cookie to confirm whether your browser accepts cookies. This cookie contains no personal information and is deleted when you close your browser.
After you authenticate, we create session and preference cookies to maintain your logged-in status and save interface settings such as dashboard layout and language. Session cookies generally expire after your browser session ends; login persistence (if you select “Remember Me”) can remain for up to two weeks. Interface and preference cookies may be retained for up to one year. Logging out of your account removes the active login session cookies.
For certain actions—such as updating site configurations, deploying servers, or publishing files—we may set additional non-personal cookies that record action identifiers or related metadata to aid recovery and troubleshooting. These cookies do not contain personal information and are removed automatically, usually within 24 hours to 7 days, depending on the action.
Embedded Content From Third Parties
Pages on our website may include embedded content such as videos, images, widgets, or code provided by third-party services. Embedded content functions as if you visited the source site directly and may present the same privacy practices and data collection behaviors as that site.
Third-party providers of embedded content may collect information about you, set or read cookies, deploy additional tracking technologies, and monitor your interactions with the embedded elements. If you are logged into those third-party services, they may associate your activity with your account. Our hosting service does not control those providers’ practices and recommends reviewing their privacy policies for details.
Who We Share Your Data With
As a hosting service, we may disclose personal data to third parties when necessary to provide, secure, and maintain our services. This includes service providers and subprocessors who assist with infrastructure, email delivery, customer support, billing, security monitoring, and legal compliance. We require these partners to protect your information and use it only for permitted purposes pursuant to this privacy policy.
When you initiate a password reset, we include the originating IP address in the reset notification email to help safeguard your account and detect potential unauthorized access attempts.
How Long We Retain Your Data
Support requests, ticket content, and associated metadata are retained for as long as necessary to provide ongoing customer service, to process follow-ups automatically, and to comply with legal or regulatory obligations. Server logs, billing records, and system logs are kept for service continuity, troubleshooting, and fraud prevention.
When you create an account with our hosting service, we store the personal information you provide in your account profile. You may view, update, or request deletion of your personal data at any time, except that usernames used to identify customer accounts cannot be changed. Authorized account administrators and support personnel may access and manage account information as required to deliver and maintain hosting services.
Your Rights Over Your Personal Data
If you maintain an account with our hosting service or have submitted content or support requests, you may request a copy of the personal data we hold about you, including account details, billing information, logs, uploaded site files, and any data you have provided to us. You may also request that we delete your personal data. We will comply with such requests except to the extent we are required to retain certain information for administrative, legal, accounting, or security purposes, or where retention is necessary to fulfill contractual obligations, maintain backups, or to prevent fraud and abuse.
Where Your Data is Sent
When you submit comments or other content on our hosting platform, we may transmit that data to third-party services for spam detection and fraud prevention. These services analyze comment content and associated metadata (such as your IP address and browser information) to identify and block malicious or unwanted submissions. By using our services, you acknowledge that such processing may occur and that your data may be transferred to and stored by those third parties under their privacy and security practices.
